Terms & Conditions

1. About these Terms

These Terms form a binding agreement between you and Beinfit Limited (company number 15335692), a company registered in England and Wales with its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. They apply to everyone who accesses the platform — tutors, customers, visitors, prospective users. Our Privacy Policy (/privacy) and any feature-specific terms presented in-product (for example, Stripe Connect onboarding terms) form part of this agreement.

2. Definitions

3. Account creation & eligibility

You must be at least 18 years old to use BeInFit. Minors may attend Classes only under the supervision of a parent or guardian who has booked on their behalf and accepted these Terms. You must provide accurate information when you sign up. You are responsible for the security of your credentials and for all activity that occurs under your Account. Notify us at support@beinfit.app if you suspect unauthorised access. One person may not maintain multiple Accounts to circumvent any limit, suspension or promotion.

4. Marketplace structure & role of BeInFit

BeInFit is a marketplace. Tutors offer Classes directly to Customers; the contract for the delivery of each Class is between the Tutor and the Customer who books it. BeInFit provides the platform, payment infrastructure, communications tools and other services that enable these transactions, but is not itself the provider of the fitness Classes. We are not party to the contract between Tutor and Customer except where these Terms expressly state otherwise.

5. Tutor obligations

• • Hold all qualifications, certifications, licences and DBS checks (where appropriate) necessary to provide the Classes you list, and keep them current
• • Hold valid public liability insurance and any other insurance appropriate to your activities; provide proof on request
• • Class listings, bios and any AI-generated content you publish are accurate, not misleading, and comply with the ASA CAP Code where applicable
• • Deliver Classes with reasonable skill and care, on time, in accordance with published details
• • Conduct any pre-class health screening necessary; do not provide medical advice unless qualified
• • Treat Customers with respect and operate within all applicable laws (equality, safeguarding, consumer protection)
• • You set your own prices, cancellation windows, capacities, recurrence rules, locations and delivery method
• • Complete Stripe Connect Express onboarding to receive payouts, including KYC/AML steps
• • Declare and pay your own taxes (see §10)
• • Comply with the Tutor Data Processing Addendum (§23)

6. Customer obligations

Provide accurate information when booking and responding to a Tutor's pre-class health screening. Follow the Tutor's reasonable instructions during a Class and respect their cancellation and attendance rules. Pay the advertised price at the time of Booking. Treat the Tutor and other Customers with respect. You are responsible for your own equipment, attire and travel to in-person Classes. You participate in any Class at your own risk subject to §7.

7. Health, safety & disclaimer

Please read carefully. Fitness activity carries inherent risks of injury or aggravation of existing conditions. Always consult your doctor before starting, changing or intensifying any exercise programme, particularly if you are pregnant, recovering from illness or injury, or have a cardiovascular, musculoskeletal or other relevant medical condition.

You agree to disclose to your Tutor any health condition, injury, allergy or limitation relevant to safe participation. Stop and inform the Tutor immediately if you feel unwell, dizzy or in pain during a Class. Tutors are responsible for assessing whether a Customer can safely participate. BeInFit does not provide fitness, medical, nutritional or therapeutic advice. Nothing in these Terms limits our liability for personal injury or death caused by our negligence, fraud, or any other liability that cannot be limited by law.

8. Bookings & cancellations

8.1 Making a Booking

A Booking is confirmed when payment authorisation succeeds and you receive a confirmation message. Class capacity is enforced — once full you may join a wait list (where available). You may not book a Class for which you are already registered.

8.2 Cancellation by Customer

You can cancel a Booking up to the cancellation window set by the Tutor for that Class — within window: refund or credit per Tutor's policy. After window: non-refundable unless required by law or the Tutor agrees as a goodwill gesture. No-show without cancelling: you forfeit the Booking and any applicable credit.

8.3 Cancellation by Tutor

If a Tutor cancels, BeInFit will automatically arrange a refund or credit to affected Customers and notify them by email and SMS. Repeated cancellations may result in suspension under §18.

8.4 No-show by Tutor

Full refund. Contact support@beinfit.app.

9. Payments, fees & payouts

• • All prices are in GBP (£). Class prices set by Tutors are inclusive of any VAT chargeable by the Tutor (where the Tutor is VAT-registered). Beinfit Limited is not currently VAT-registered, so no VAT is charged on the Platform Fee
• • Card payments are processed by Stripe. Full card details are entered directly into Stripe Elements and never touch BeInFit servers. By providing payment details, you also agree to Stripe's applicable terms
• • BeInFit charges a Platform Fee on each successful Booking. The current Platform Fee is 5% of the Class price, exclusive of any Stripe processing fees, which are itemised separately. We will give at least 30 days' prior notice of any change
• • Tutors receive payouts via Stripe Connect Express to their nominated bank account, net of the Platform Fee and Stripe fees, on the schedule configured in their Stripe account
• • Where a Class has not yet taken place, funds may be held in the Stripe escrow / delayed-payout flow
• • BeInFit may withhold payouts on reasonable suspicion of fraud, chargeback risk or breach, or as required by law
• • Chargebacks and disputes are managed via Stripe. Tutors may be required to provide evidence; chargebacks found in the Customer's favour are recovered from the Tutor's balance
• • VAT-registered Tutors are responsible for charging and accounting for VAT on their Class prices

10. Tax & MTD

Tutors are independent operators and are solely responsible for declaring and paying their own income tax, National Insurance, VAT and any other taxes. BeInFit provides an MTD dashboard to help Tutors track income/expenses and submit quarterly figures to HMRC. Tutors are responsible for the accuracy of submissions. Where required by HMRC (digital platform reporting rules), BeInFit may report transactional information about Tutors to HMRC. Tutors must provide accurate UTR, VAT and business identifier information. BeInFit does not provide tax advice — consult a qualified accountant.

11. Refunds & consumer rights

Consumers in the UK have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms affects those rights. Because Classes are time-bound services, by booking a Class that takes place within 14 days, you expressly agree that the Tutor may begin to provide the service during the statutory cooling-off period and your right to cancel may end once the Class has been delivered. Refunds are processed back to the original payment method via Stripe (5–10 business days). If a service is not provided with reasonable skill and care, you may be entitled to a repeat performance or a price reduction.

12. Packages, credits & promotions

Tutors may sell Packages granting a defined number of Class credits over a defined period — the expiry date, transferability and refund policy are set by the Tutor and disclosed before purchase. Expired Package credits are not refundable unless the Tutor agrees or the law requires otherwise. Tutors may offer a first-class discount for Customers booking with them for the first time — each Tutor sets the discount amount (or chooses not to offer one) via Settings → First Class Discount; the applicable discount is shown at checkout before payment. BeInFit may run additional platform-wide promotions from time to time.

13. Referral programme

BeInFit operates a referral programme that may reward existing Tutors for inviting new Tutors who successfully onboard. Rewards are paid only after the referred Tutor meets the eligibility criteria. We may withhold or reverse rewards for abuse, self-referral, fake accounts or other breach. BeInFit may change or end the referral programme at any time on reasonable notice; rewards already earned will be honoured.

14. Acceptable use

You must not:

• • use the Platform for any unlawful, fraudulent, abusive or harmful purpose
• • impersonate or misrepresent affiliation, credentials or qualifications
• • circumvent fees, payment flows or capacity controls (including arranging payment off-platform after a connection through BeInFit)
• • scrape or harvest data
• • upload viruses, malware or infringing content
• • harass, threaten, bully or discriminate
• • upload content depicting minors in a sexual or exploitative manner (reported to authorities)

Zero tolerance for objectionable content and abusive behaviour. BeInFit has absolutely no tolerance for objectionable content or abusive behaviour toward other users. Any user who posts, shares or sends content that is hateful, harassing, sexually explicit, violent, threatening, discriminatory, or otherwise objectionable will have that content immediately removed and their account permanently suspended or terminated — without warning and at BeInFit's sole discretion. This includes, but is not limited to, behaviour in direct messages, class reviews, public profiles, and any other interaction on the Platform. If you encounter objectionable content or abusive behaviour, report it immediately via the in-app reporting tools or by emailing safety@beinfit.app. We review all reports within 24 hours and take swift action.

• • probe or test the vulnerability of the Platform other than via security@beinfit.app
• • use automated tools to create Bookings or accounts
• • resell, sublicense or commercially exploit any part of the Platform

15. User content & intellectual property

15.1 Ownership

You retain ownership of the User Content you upload (bios, photos, Class descriptions, voice notes, messages, reviews and other submissions).

15.2 Licence to BeInFit

You grant BeInFit a worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to host, store, reproduce, transmit, display, translate, transcode and create derivative works of your User Content solely to operate, secure, market and improve the Platform and services we provide to you.

15.3 Tutor Content visibility

Tutor bios, Class titles, descriptions, prices, schedules, hero images, locations and reviews are public by default; Tutors control which fields are public via profile settings.

15.4 BeInFit IP

The Platform, including its software, design, trademarks, logos and compilations of data, is owned by Beinfit Limited or its licensors.

15.5 Notice and takedown

Send takedown notices to legal@beinfit.app with: your identity, URL of content, description of right infringed, statement under penalty of perjury, and your signature.

16. AI-generated content

BeInFit offers AI-assisted features that may generate text (bios, tags), structured Class drafts from voice input, or extract data from receipts. You remain responsible for what you publish. You confirm that any prompt or input does not infringe third-party rights or include personal data you are not authorised to process. AI output may be inaccurate, biased or incomplete — review and edit before publication or before relying on it for tax, health or business decisions. To the extent permitted by law we disclaim all warranties in respect of AI output.

17. Reviews & feedback

Customers may submit reviews of Tutors and Classes. Reviews must be honest, based on first-hand experience and free from abusive or unlawful content. Tutors may respond. We reserve the right to remove reviews or responses that breach these Terms, are manifestly false, or have been induced by incentive. Tutors must not solicit fake reviews or offer benefits in exchange for positive reviews.

18. Suspension & termination

You may close your Account at any time via Settings → Delete Account. Closing your Account does not affect outstanding obligations (e.g. completing a Class already booked and paid). We may suspend or terminate your Account, withhold payouts, cancel Bookings or remove content if we reasonably believe you have breached these Terms, posed a risk, or where required by law. Sections that by their nature should survive termination (liability, indemnity, IP, data protection, disputes) continue to apply.

19. Liability

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any other liability that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law, BeInFit will not be liable for loss of profit, revenue, business, anticipated savings or opportunity; loss of goodwill; indirect or consequential loss; or loss/corruption of data not caused by our breach. Our total aggregate liability under or in connection with these Terms in any 12-month period is limited to the greater of (a) the Platform Fees you have paid to BeInFit in that period, or (b) £100.

BeInFit is not responsible for acts or omissions of Tutors or Customers towards each other.

20. Indemnity

You agree to indemnify and hold harmless Beinfit Limited and its directors, employees and contractors against any claim, loss, damage, liability and reasonable cost (including legal fees) arising out of: (a) your User Content; (b) your use of the Platform in breach of these Terms or applicable law; (c) for Tutors, the delivery of your Classes including any injury, complaint or claim brought by a Customer; and (d) any breach of the Tutor Data Processing Addendum.

21. Disputes & governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that Customers who are consumers may also bring proceedings in the courts of their place of residence within the UK or EEA where local law gives them that right. Before going to court, please first contact support@beinfit.app or legal@beinfit.app — we will try to resolve disputes informally.

22. General provisions

• • Entire agreement — these Terms (with the Privacy Policy and feature terms) are the entire agreement
• • No partnership — nothing creates a partnership, joint venture or employment relationship
• • Assignment — you may not assign without our consent; we may assign to an affiliate or successor in a corporate transaction
• • Severability, no waiver, force majeure, no third-party rights under the Contracts (Rights of Third Parties) Act 1999 except as expressly provided
• • Language — English

23. Tutor data processing addendum

This addendum applies where a Tutor processes personal data of Customers via the BeInFit CRM features (customer profiles, notes, voice notes, messaging, booking history). The Tutor is the Controller of Customer personal data and BeInFit is the Processor.

23.1 Scope & instructions

BeInFit processes Customer personal data only on the Tutor's documented instructions, including those embedded in the product (e.g. recording a voice note triggers transcription).

23.2 Confidentiality

Personnel authorised to process personal data are bound by appropriate confidentiality obligations.

23.3 Security

BeInFit implements the technical and organisational measures described in §16 of the Privacy Policy.

23.4 Sub-processors

Tutors authorise BeInFit to engage the sub-processors listed in Privacy §9. BeInFit flows down equivalent data-protection obligations and remains liable to the Tutor for the acts of its sub-processors.

23.5 Assistance

BeInFit assists the Tutor with: data subject rights requests; security; breach notification; DPIAs.

23.6 Breach notification

BeInFit notifies the Tutor without undue delay of any confirmed personal data breach affecting the Tutor's Customer data.

23.7 Deletion & return

On termination, BeInFit deletes or returns Customer personal data per the retention schedule (Privacy §11), except where retention is required by law.

23.8 Audits

On reasonable written request and not more than once a year, BeInFit provides such information as is reasonably necessary to demonstrate compliance.

23.9 International transfers

Safeguards per Privacy §10.

24. Changes to these Terms

We may update these Terms. The version and effective date at the top always reflect the latest. Material changes: email + in-app notice at least 14 days before they take effect. If you don't agree, close your Account before the new version takes effect.

25. Contact